Ivar Zantinge is working on my to-do list (2 weeks ago)

Not happy with a customer? Just terminate!

Seth Godin is discussing the fact that mobile carrier Sprint is canceling subscriptions if you call customer service too often.

As it happens, Sprint is also canceling subscriptions with people who use the Sprint free roaming service too much, amongst them a bunch of US soldiers that got royally screwed by the carrier. All of the subscriptions are ended per July 30. Apparently, the deadline of Sprint’s ‘Final Solution’ project.